IT Support Specialist (Cybersecurity Focus) · High Plains Bank

Hands-on IT supportReliable systems, approachable help

Client-facing IT and systems professional with managed-services, community support and NOC experience. Troubleshoot endpoints and networks, modernize access and infrastructure, and stay accountable to the people relying on the fix.

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Service history

Technomancy IT LLC · 2015-Present

Founder / Product Engineer / Systems Lead

Provide direct client IT support across hardware, networks and applications. Build and operate supporting tools, and explain technical choices in the context of each client’s business.

Deep dive

Through Technomancy IT, clients call me directly when they need technical help. The work connects hardware, networks, access and applications with the way the business actually operates. I stay involved through implementation and support rather than treating a delivered system as the end of the relationship.

While living and operating in Wray, I rebuilt computers for local companies and residents, provided house-to-house technical help and assisted school systems in the area. That broader community work is distinct from the larger Excell Services client engagement. No device counts or formal school employment are claimed.

Front Range Internet Inc. · 2015-2020

Senior Systems Engineer / Datacenter Architect

Ran the NOC, handled escalations and maintained production infrastructure over a multiyear tenure. Modernized systems, supported monitoring/recovery work and ran SOC 1/SOC 2 audits.

Deep dive

My FRII tenure ran from 2015 to 2020. I ran the NOC, was a lead engineer during the company purchase and later took sole systems-engineering responsibility for approximately a year after the senior engineer above me left. The NOC remained in place for first-line calls and escalated unresolved problems to me; the later sole-engineer period was not my entire tenure.

I migrated workloads from Hyper-V and VMware ESXi into Docker and Kubernetes, upgraded server and firewall infrastructure and worked with monitoring and recovery verification. I ran the SOC 1 and SOC 2 audits, connecting technical controls with documented operating procedures and auditor-readable evidence, and collaborated with the CEO and CIO. These were SOC responsibilities, not a claim of CMMC implementation or certification.

Office Evolution · 2014-2015

Systems / Software Engineer

Built shared applications connecting onboarding, provisioning, CRM and service operations across locations. Worked with leadership to make cross-department handoffs easier to follow.

Deep dive

At Office Evolution, I built internal tools that connected CRM, network provisioning, employee onboarding and service operations across locations. SQL and MongoDB supported the applications behind those workflows.

Much of the work was making handoffs between departments explicit in a shared system, so operational work could move through connected applications instead of separate departmental processes. I worked with the CEO and CIO alongside the systems and software engineering work.

PlumChoice / Everon · 2012-2014

Network & Systems Engineer

Engineered and supported customer networks and endpoints for a managed-service provider, including antivirus services. Built diagnostic tools and handled on-call issues directly with business owners and users.

Deep dive

At Everon / PlumChoice, I engineered and supported networks, systems and endpoints for managed-service clients. I built diagnostic and support tooling around recurring problems, used monitoring and handled on-call issues while communicating directly with business owners and end users.

Antivirus services were also part of the work. The record supports practical endpoint and network responsibility, not a specific antivirus/EDR vendor certification or a named SIEM implementation. Network & Systems Engineer is the owner-approved functional resume title; the employer-used title was Network Engineer.

IBM · 2010-2012

Infrastructure and Systems Focal

Supported shared enterprise infrastructure and coordinated incidents and changes across teams. Automated audit/backup workflows and managed virtualization labs and hosted desktops.

Deep dive

Shared infrastructure meant a change or incident could cross application teams, infrastructure teams, vendors and business stakeholders. I coordinated that work while operating hosted desktop platforms and virtualization test labs.

I automated audit, backup and compliance workflows, combining hands-on systems work with the repeatable processes needed to support a shared environment.

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Systems and projects

Technomancy IT client, Wray, Colorado

Excell Services | Legacy infrastructure and branch connectivity

Replaced or rebuilt legacy servers and employee computers, upgraded networks, and connected a satellite location with VPN, Windows Server and Active Directory. Investigated wasted network costs and secured a one-time $15,000 CenturyLink refund.

Deep dive

Excell Services in Wray was a major Technomancy IT client with a legacy environment that needed more than isolated repairs. I replaced or rebuilt servers and employee computers, upgraded network infrastructure and helped launch a satellite location. VPN connectivity, Windows Server and Active Directory gave corporate users the network access they needed.

I also investigated wasted network costs and secured a one-time $15,000 refund from CenturyLink. The work combined equipment troubleshooting, user access and following through on the service costs around the infrastructure.

Own technical practice and operating platform

Technomancy | Repeatable delivery and recovery

Built deployment tooling around versioned images, migrations, health checks and deployment records, plus a backup restore-verification workflow using a disposable PostgreSQL instance.

Deep dive

Technomancy IT brings support, customer records, billing and infrastructure context together for my technical practice. The product and its operational tooling reflect the same responsibility: deliver the system and stay responsible for supporting it.

The deployment tooling derives image tags from Git, builds and transfers container images, applies migrations, records deployment status and checks container health and public HTTP responses. A separate restore-verification script checks a backup checksum, restores into a disposable PostgreSQL instance and checks table counts. These are implemented workflow capabilities, not a claim that every release or scheduled restore test passed.

Technomancy product overview ↗

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Inventory

Windows, macOS and Linux; hardware, software and endpoint support
Networks, VPNs, Windows Server and Active Directory
Antivirus services, monitoring, incident escalation and audit procedures
Google Workspace/Atlassian integrations and practical diagnostic tooling
CompTIA A+ and Network+ (earned)

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Cover note

I call myself a technomancer. Technology has felt like magic to me since I was a kid, but the part I enjoy most is making it work for someone else.

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Hi High Plains Bank team,

I call myself a technomancer. Technology has felt like magic to me since I was a kid, but the part I enjoy most is making it work for someone else. A computer that finally behaves, a connection that stays reliable or an explanation that makes the problem less intimidating can make a real difference to someone's day. Your description of this role as making team members' lives easier feels very familiar to me.

I have spent a lot of time working directly with people who need their technology to work so they can get on with their jobs. Through Technomancy IT, clients call me for their IT needs, and I follow the problem through the hardware, network, software and the way their business actually uses it. I like being hands-on. Having broader engineering experience does not make the everyday support work less important to me; it helps me see what might be behind the problem.

When I lived in Wray and operated Technomancy there, Excell Services was my biggest client. I provided full IT support and modernized legacy servers, employee computers and networks. I helped bring a satellite location online and implemented VPN, Windows Server and Active Directory connectivity for corporate users. I also rebuilt computers for other local businesses and residents, provided house-to-house technical help and assisted school systems in the area. That community work is one reason your emphasis on local relationships stands out to me.

At Everon, I engineered and supported networks and endpoints for managed-service clients, built diagnostic tooling and handled on-call issues directly with business owners and end users. Antivirus services were part of that work. It taught me to keep troubleshooting practical and to communicate clearly with the person waiting for a fix, not just with other technical people.

FRII added a deeper operations and security perspective. During my 2015 to 2020 tenure, I ran the NOC, handled escalations, modernized infrastructure and ran the SOC 1 and SOC 2 audits. After years there and a company purchase, I later took sole systems-engineering responsibility for about a year, with the NOC continuing to handle first-line calls. I know what it means to be the person a team is relying on when something is not going well. I would bring that care to your support queue, documentation and security follow-through without assuming your particular tools or banking environment work like my previous ones.

I have earned CompTIA A+ and Network+, and I continue learning through client work and building my own software. My current work includes Google Workspace and Atlassian integrations, along with substantial use of AI. I enjoy finding useful ways to apply new tools while keeping the basics clear and dependable for the people using them.

I am in Milliken, so Longmont is local to me. I would welcome a conversation about the team and the support your branches need. When technology feels less like an obstacle and more like something people can trust, that is the kind of practical magic I want to keep making.

Chad